Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays). Orders placed after 12:00 PM GMT may be processed the following business day.

Shipping Rates & Delivery Estimates

• Standard UK Delivery – £3.99 | 3–5 business days
• Express UK Delivery – £7.99 | 1–2 business days
• Free Standard Delivery – on orders over £50

(Adjust rates and thresholds to match your actual shipping setup.)

International Shipping We currently ship to select international destinations. International shipping rates and delivery times are calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number (where applicable).

Lost or Delayed Parcels If your order has not arrived within the estimated delivery window, please contact us at [your contact email]. We will do our best to resolve the issue promptly.

Incorrect Address Please ensure your shipping address is correct at the time of ordering. Zav Stone is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us For any shipping-related queries, please reach out to us at [your email address] or visit our contact page.